Aftercare
Returns
Glow Care supplies orders only. Return, cancellation, and claims terms are confirmed in writing before each order is accepted.
Eligible claims
- Incorrect quantities or products received.
- Documented damage in transit or a verified product defect.
- Unopened goods only where a return has been agreed in writing.
Hygiene
Opened cosmetics cannot normally be restocked for hygiene reasons. If goods arrive damaged or defective, photograph the outer carton, products, and visible batch or lot number before contacting us.
How to start
Use Contact with your invoice or order reference. Do not send goods back without written return authorisation. The applicable notice period, return address, freight responsibility, replacement, or credit terms are those stated in the quotation, invoice, or supply agreement.